Customs & Tariffs

In the case of taxes, tariffs, or handling costs, it will be your responsibility to make payment before receiving the goods. If payment is not made, your order will be returned, and a shipping handling fee will be deducted from your refund.

Returns & Exchanges

Our policy lasts for 14 days. If more than 14 days have passed since you received your item, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition, and in the original packaging.

How do I change my delivery address?

Please contact us as soon as possible if you need to change the delivery address. Once shipped, we cannot change the address. Contact Customer Service at info@pristonastore.com immediately!

How do I cancel an order?

Please contact us as soon as possible if you need to cancel. Once shipped, we cannot cancel it. Contact Customer Service.

Shipping Policy

We do not guarantee delivery times for international shipments due to customs clearance variations. Shipping can take between 7-21 business days depending on your location and customs processes.

For delays due to customs, location peculiarities, or carrier issues, please contact us at info@pristonastore.com.

Customized Products

Customized products (such as car mats, seat covers) are dispatched after manufacturing, which takes 3-10 business days. Contact us for production time inquiries.

How can I track my order?

After shipping, you will receive an email with tracking details. Use the tracking number to follow your shipment.

Note: Shipments may be delayed due to customs, weather, or carrier issues. Please be patient.