Returns, Refunds & Cancellations

We have a 14-day return policy, which means that after receiving the item, you can request a return within 14 calendar days...

Order Cancellation

If you wish to cancel your order for personal reasons, you must write to the email address info@pristonastore.com.

Customized Products

If you have ordered a custom-made product and it doesn't fit your vehicle, we can remake the product free of charge...

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item...

Exceptions / Non-returnable Items

We cannot accept returns on sale items or gift items.

Incorrect/Incomplete Address

The responsibility for providing the correct shipping address lies solely with the customer who placed the order...

Shipping Fee

In the case of returning a product purchased with paid shipping, the shipping cost is non-refundable...

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved...

Note: If you do not collect the parcel with the goods bought in our shop from your post office - we do not guarantee a refund...